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While we strive to ensure perfection in all of our products, it must be taken into account that our products are handmade textiles and handicrafts from Latin American indigeneous communities. We would only offer returns if you have received another product than the one ordered. If that happens, please email us immediately at Once we receive your request, please give us at least 72 hours to respond. We stand behind our products and will therefore be fair and reasonable when processing returns. Jaguarundi LAU LLC reserves the right to change this Shipping Policy at any time and without notice unless notice is required by law. Any such changes will be posted and readily available at